Privacy Policy

    Last Updated: April 17, 2026

    1. What This Policy Covers

    This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

    2. Information We Collect

    A) Information You Provide

    We collect information you choose to share with us, such as:

    • Name, email address, company name, role/title (for example, when you sign up for the newsletter, request a resource, submit a contact form, or book a call)
    • Information you include in messages to us (for example, questions, training needs, or other details you submit)

    B) Information Collected Automatically (Cookies and Similar Technologies)

    When you visit our website, we may automatically collect information such as:

    • Pages you view and actions you take on the site
    • Approximate location (derived from IP address)
    • Device type, browser type, operating system
    • Referral source (how you found our site)

    3. How We Use Your Information

    We use your information to:

    • Provide and improve our website and services
    • Respond to inquiries and communicate with you
    • Send newsletters and updates if you opt in
    • Schedule and manage discovery calls and training discussions
    • Understand website traffic and usage patterns (analytics)
    • Protect against fraud, misuse, or security issues
    • Comply with legal obligations

    4. Email Communications (Mailchimp)

    If you subscribe to our newsletter, we use Mailchimp to manage our email list and send emails. You can unsubscribe at any time using the link in any email.

    5. Scheduling (Discovery Calls)

    If you schedule a discovery call, we collect the information you provide during scheduling (for example, name, email, company, and meeting details). We use this information to schedule the call and communicate with you about it.

    Scheduling is handled through a third-party scheduling tool (Calendly).

    6. Payments and Invoicing (Stripe)

    We may send invoices and accept payments using Stripe (including Stripe Invoicing and, if enabled, card payments).

    • We do not store full payment card details on our servers.
    • Stripe may process transaction-related data to complete payment and help prevent fraud.

    7. Analytics (Google Analytics) and Cookies

    We use Google Analytics to understand how visitors use our site and to improve our content and services. Google Analytics may collect information such as:

    • IP address (and related location signals)
    • Device and browser information
    • Pages visited, time on site, and interactions
    • Referral source

    This information is collected using cookies and similar technologies.

    Your choices:

    • You can block or delete cookies in your browser settings. Some parts of the site may not function as intended if cookies are disabled.
    • If we implement a cookie consent banner, you will be able to manage cookie preferences there.

    8. Advertising and Conversion Tracking (LinkedIn Insight Tag)

    We use the LinkedIn Insight Tag on our website to measure the effectiveness of our LinkedIn advertising, understand how visitors interact with our site after seeing or clicking our ads, and enable retargeting of website visitors on LinkedIn. The LinkedIn Insight Tag may collect information such as:

    • IP address and device/browser characteristics (including timestamp)
    • Pages visited and actions taken on our site
    • Referrer URL and the LinkedIn ad or campaign that referred you (if applicable)
    • A LinkedIn cookie or member identifier that may allow LinkedIn to associate your visit with your LinkedIn account

    LinkedIn processes this data as a separate controller in accordance with its own privacy policy. You can opt out of LinkedIn's use of this data for ad targeting in your LinkedIn account settings.

    9. How We Share Information

    We do not sell your personal information.

    We may share information with service providers that help us operate, such as:

    • Mailchimp (email communications)
    • Google Analytics (website analytics)
    • Stripe (invoicing and payments)
    • Calendly (call scheduling)
    • Zoom (virtual meetings)
    • LinkedIn (advertising measurement and retargeting via the LinkedIn Insight Tag)
    • Lovable and/or our hosting providers (website platform/hosting)

    These providers may only use your information to provide services to us.

    We may also share information if required by law, legal process, or to protect rights, safety, and security.

    10. Data Retention

    We keep personal information only as long as needed for the purposes described in this policy, unless a longer period is required by law or needed for legitimate business purposes (for example, accounting records).

    11. Your Rights and Choices

    Depending on where you live, you may have rights to access, correct, or delete your personal information. To make a request, email support@labscaleai.com.

    12. International Visitors (Including EU/UK)

    If you access our site from outside the United States, your information may be processed in the United States and other countries where our service providers operate.

    If you are in the EU/UK, we may rely on your consent for certain cookies and marketing communications where required. If we implement a cookie consent banner, you can manage cookie choices there.

    13. Children's Privacy

    Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children.

    14. Changes to This Policy

    We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date.

    15. Contact Us

    LabScale AI LLC
    5900 Balcones Dr #27688, Austin, TX 78731, USA
    support@labscaleai.com